Whether you’re in a meeting or a conference call, it’s sometimes difficult to make your point. Take courage and learn some key expressions for interrupting.
Learn 10 key expressions for interrupting / dealing with interruptions in a meeting
- A company which has employees spanning a wide age-range has some conflict issues and a poor atmosphere in the office. Listen to a meeting between three managers. What solutions do they come up with?
- Read the script, note the expressions for both interrupting and dealing with interruptions, then listen again.
- Learn 10 key expressions for interruptions.
- Test your understanding of the expressions by doing the quiz.
Max: We all agree that the atmosphere in the office isn’t great at the moment. What’s the issue?
Alf: For me it’s a problem of mixing different generations. We have some people who have worked with us for many years and others who are much younger and more inexperienced. There’s a feeling among the older ones that ….
Liam: Can I come in here? The problem here isn’t the age gap…
Alf: Please. Hear me out.
Max: One at a time, please. I’d like to hear from Alf. Liam – You’ll have your turn in a minute.
Alf: As I was saying, some of our senior employees feel that there is a lack of respect from their younger colleagues. They find them overfamiliar and arrogant.
Liam: And I hear similar accusations from our new recruits. They say there is a resistance to change in the company and their older colleagues are sarcastic and overbearing. One young guy even used the word ‘bullying’.
Max: Can I just ask something? Has anyone made a formal complaint of bullying?
Liam: Not yet. But we do have a serious problem. For me, the main issue here is ….
Alf: Sounds like we need to separate some people.
Liam: If I could just finish what I was saying. The main issue here is a lack of communication on our part. Over the years, our company has grown bigger but with an unwritten Code of Conduct. Now that we have more employees and a larger age range, we must formally define what is and what is not acceptable.
Max: Can I just interrupt for a moment? Do you really think that’s necessary?
Liam: I think it’s essential. We need to give clear guidelines.
Alf: Could I just add something? As well as a Code of Conduct, maybe we need some sort of training to give people the confidence to deal with these issues?
Liam: That’s a good idea. Perhaps we could bring in an external consultant to run a workshop?
- Can I come in here, please?
- Could I just say something?
- Can I just interrupt for a moment?
- If I could just finish what I was saying.
- Please. Hear me out.
- Let me finish, please.
- One at a time, please. First Alf, then Liam.
- I’d like to hear from Alf.
- You’ll have your turn in a minute.
- I’ll come back to you in a moment.
Listen and repeat
Listen to and then repeat the key expressions. Focus on:
- the rhythm of the language
Each expression will be said twice.